Current Open Contracts

HEALTH-6336 - USA (Staunton, Virginia) - Telephonic Behavioral Health Services - Deadline May 13,2024

Contract Title:TELEPHONIC BEHAVIORAL HEALTH SERVICES

RFP Number: RFP #2024-03

Place of performance:85 Sangers Lane Staunton, VA 24401

Agency:Valley Community Services Board

Bid Due Date:May 13, 2024 at 2:00 PM

Approx Number of calls:100 (one hundred) – 150 (one hundred fifty) calls per month

Add 2-3 lines of project description / scope. Provide immediate mental health care, available 24 (twenty-four) hours a day, 7 (seven) days per week, to assist individuals who are experiencing acute psychiatric dysfunction requiring immediate clinical attention.Provide telephonic behavioral health services after-hours, on weekends and holidays. Specifically, crisis intervention, risk assessment, and follow-up needs.The successful Offeror shall be able to transition to traditional answering services during business hours; Monday through Friday from 0800 – 1700 hours, except for state holidays.

CC-3074 - USA (Texas) - Overflow Contact Center Support Service - Deadline May 13,2024

Contract Title:Overflow Contact Center Support

RFP Number: 20241231610

Place of performance:1350 S. Main St., Ste. 1350 (1st floor) Fort Worth, TX 76104

Agency:Tarrant County Hospital District d/b/a JPS Health Network

Bid Due Date:05/13/2024, 2:00 p.m. CST

Approx Number of calls:1,500,000 calls annually

Add 2-3 lines of project description / scope:The District seeks input from respondents who can provide industry-leading expertise and services in development and implementation of a strategy for managing and advancing patient encounters, engagement, and efficiency across the network, including (but not limited to), appointment scheduling of inbound calls for overflow scheduling support based on a model for percentage routing per day/week calls to the Respondent. Proposals emphasizing the use of subcontracts may not be considered to ensure the proper control of HIPPA information. Key outcomes include:

• Efficiency and quality

• Patient satisfaction and consumer expectations

The Access Resource Center (ARC) located at South Campus is a centralized patient contact center with patient access contact center specialists dedicated to answering incoming patient calls between the hours of 6:30 am and 7:30 pm Monday – Friday. On Saturday, the Access Resource Center operates from 7:00 am to 1:00 pm. For purposes of clarity, all times listed are in Central Standard Time. The Access Resource Center captures an estimated 1,500,000 calls annually during operating hours. We are looking for a vendor who can provide additional support during operating hours which will be defined by use. We would also need support for monthly team meetings that would require attendance from our entire contact center team.

TRANSPORT-7413 - USA (Honolulu, Hawaii) - Emergency Medical Services - Deadline May 13,2024

Contract Title:Comprehensive 911 Ground Ambulance Emergency Medical Services for County of Maui

RFP Number: HTH-730-2-24

Place of performance:3675 Kilauea Avenue Honolulu, Hawaii 96816

Agency:Hawaii State Department of Health Emergency Medical Services & Injury Prevention System Branch

Bid Due Date:May 13, 2024 4:30PM Hawai Time

Approx Number of calls:19,842 annually

Add 2-3 lines of project description / scope:DOH seeks to ensure that reliable, high-quality prehospital emergency medical care and ground transport services are provided on an uninterrupted basis. The Provider shall be responsible for the management and operation of the 911 emergency ground ambulance services for the County of Maui, twenty-four (24) hours a day, seven (7) days a week.

CC-3075 - USA (Pennsylvania) - Telephone Answering and Texting Service - Deadline May 14,2024

1. Contract Title:Answering Services

2. RFP Number:RFP #300-11-24

3. Place of performance:412 Boulevard of the Allies, 6th Floor Pittsburgh, PA 15219

4. Agency:Housing Authority of the City of Pittsburgh

5. Bid Due Date:May 14, 2024 11:00AM

6. Approx Number of calls:NA

7. Add 2-3 lines of project description / scope: Provide telephone answering and texting service continuously from 4:30pm to 8:00am Monday through Friday; intermittently between 8:00am and 4:30pm Monday through Friday; and continuously between 4:30pm Friday and 8:00am Monday. This schedule is subject to modification for holidays and HACP special events or staffing issues.

CC-3073 - USA (Florida) - 24x7 Inbound and Outbound Call Center Support Services - Deadline May 21,2024

1. Contract Title:Call Center Support Services

2. RFP Number:RFP#24-206

3. Place of performance:7 N. Dixie Hwy. Lake Worth, FL

4. Agency:City of Lake Worth Beach

5. Bid Due Date:May 21, 3:00 PM

6. Approx Number of calls:75,000 calls annually

7. Add 2-3 lines of project description / scope: Call center providers for customer service support of utility routine, outage/emergency calls and water/waste/solid waste calls.

- The functions that are required, include, are not limited to hosting multi- level auto attendant menu, restoration of service, out-bound calls, verification of after-hours payment and creation of work orders to reconnect service.

CC-3071 - USA (South Carolina) - Call Center Services - Deadline May 31,2024

1. Contract Title:Call Center Services

2. RFP Number:5400026752

3. Place of performance:131 Community College Spartanburg, SC 29303

4. Agency:Spartanburg Community College

5. Bid Due Date:05/31/2024 11:00 AM EST

6. Approx Number of calls:NA

7. Add 2-3 lines of project description / scope: SCC is seeking a qualified Contractor to provide a comprehensive, enterprise-wide, 24/7 one-stop call center operation. SCC is comprised of five (5) campuses in Spartanburg, Union, and Cherokee counties with an annual enrollment of more than 6,000 students. Whereas the staff at SCC will continue to address and resolve student inquiries that result from “walkin” and possibly email traffic, the awarded Contractor will assume the front line for all “call-in” services. The solution offered should provide a staffed call center that has fully integrated capabilities with the college’s operating system that allows for real-time answers and solutions to students inquires. The goal is for college staff to be available to concentrate on the more difficult and time-consuming student issues.

CC-3068 - USA (Massachusetts) - Telephone Answering Services - Deadline May 7,2024

1. Contract Title:TELEPHONE ANSWERING SERVICES

2. RFP Number:24-13

3. Place of performance:660 Lincoln Street Worcester, MA 01605

4. Agency:Worcester Housing Authority

5. Bid Due Date:May 7, 2024 by 2:00 p.m.

6. Approx Number of calls:2,400 calls monthly

7. Add 2-3 lines of project description / scope:The WHA owns and manages approximately 3,000 public housing units in 24 developments throughout the City of Worcester. The goal of the WHA is to maintain all units in excellent condition. The answering service vendor (“Vendor”) is an integral part of the WHA’s Maintenance Department’s operations. The answering service’s main objective is to quickly and professionally triage and dispatch all calls received from both staff members and tenants. Ultimately, the goal is to deliver 100% of calls error-free.

CC-3067 - USA (Michigan) - Health Call Center Service - Deadline May 14,2024

1. Contract Title:Health Call Center

2. RFP Number:RFP NO. 184643

3. Place of performance:Remote

4. Agency:City of Detroit

5. Bid Due Date:May 14, 2024 @ 1:00 PM EST

6. Approx Number of calls:NA

7. Add 2-3 lines of project description / scope: The selected contractor will be required to provide a unique, identifiable phone number that City of Detroit residents and referred clients will utilize to set up free rides to various medical and healthrelated appointments throughout the City and select locations as identified by the Department.The operation of the call center. Call Center hours will be Monday to Friday, 8a – 6p and Saturday, 8a – 2p. The call center will not be open on Sundays or on City-observed holidays.

CC-3063 - USA (New York) - Inbound Call Center Services - Deadline May 10,2024

1. Contract Title:Call Center Services

2. RFP Number:RFP Number: MHP-1106

3. Place of performance:50 Water Street, 7th Floor New York, NY 10004

4. Agency:MetroPlusHealth

5. Bid Due Date:5/10/24 3:00 PM

6. Approx Number of calls:NA

7. Add 2-3 lines of project description / scope: MetroPlusHealth is seeking a vendor(s) to perform both after-hours and call center overflow services. Preference will be given to a vendor(s) that also has an established Quality Assurance/Utilization Management Program. The vendor(s) must have staff dedicated 100% to MetroPlusHealth. All agents must speak fluent English, be located in the United States and the chosen vendor(s) must be HIPAA certified.